The CSM Expert - Mr Amit Tyagi - Jindal Stainless
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Culture, Stainless Spirit

The CSM Expert – Mr Amit Tyagi

June 15, 2020    



The beginning of the 13th year might be unlucky for some, but definitely not for our hero of the month, DGM, CSM, Jajpur, Mr Amit Tyagi. From Meerut to Delhi, to Hisar and finally, to Jajpur, have a look at his eventful journey that eventually led him to be awarded at our annual awards night, Utsav 2019. 

1- Tell us something about your life before Jindal Stainless. 

I hail from a small village in Meerut where I graduated in Science despite limited resources. Post that, I was employed with a trading company called Ambika International in Delhi sicne 2008. It was there that I completed my MBA while working as a Sales Executive. After a tenure of 4 years there, I moved to Apollo International (a group company of Apollo Tyres Ltd.) and worked there at first as Executive, Export at its corporate office in Gurugram, and then as Branch Head at Vadodara.  My job helped me become sound at grasping the changing dynamics of company policies, working culture and ethos. Being in charge of all the activities and interactions with a varied pool of people, such as government officials, suppliers and vendors, I became adept at dealing with people. This also caused my confidence to emerge and sustain as I had found my calling. 

2-How has the Jindal Stainless journey been for you?

I began my journey with Jindal Stainless at Hisar on February 7, 2007 as Assistant Manager – Export Commercial. After five years of working at Hisar, I was transferred to Jajpur in November 2012 and began working as Senior Manager – Sales Coordination. In 2013, with the merger of my department with Production Planning and its subsequent renaming as Customer Supply Management (CSM), I started working with a new set of responsibilities. Though I feel I have honed my previous set of skills and learnt new ones, I still have miles to go. 

One of the milestones during my journey here was when we successfully implemented the concept of ‘Theory of constraints’ in our team. One of our consultants from the Vector Consulting Group had suggested this theory, which we eventually implemented. This change led to better deliveries.

During this journey, I felt an immense sense of gratitude towards the people I have worked with, my immediate seniors and my subordinates who guide and support me at every step, making the journey smooth when it gets tough.

3-Share some memorable experiences from work.

Last year, I received the award for Best Customer Service. I felt honoured to be facilitated by Creative and Managing Director, JSL Lifestyle, Ms Deepika Jindal and Director, Mr J Sood. Since my role changed in 2013 from sales coordination to production planning, I received this award not for any particular project, but for increasing the customer satisfaction index and for improving deliveries to customers. When we applied Vector Consulting’s theory in our working practices, a new set of rules were formed. We implemented the same calculated delivery method in our daily working, which we use to send orders to our customers. This way, we improved our delivery commitment. I received this award in the 2019 edition of our annual family day function, ‘Utsav’.

4-What do you like to do in your spare time?

I love listening to music. To be honest, I am not fond of any particular genre or artist. I enjoy almost all kinds of music. From ghazals to latest Bollywood track, songs of all ranges feature in my playlist. I also workout and go for a run every couple of days. I enjoy playing cricket on my days off.

5- What is your message to Jindal stainless family?

I would like to share my two cents with this huge joint family. Do not stop learning; whatever be the means of it, books, newspaper, other people or life itself, continue learning. Step out of your comfort zone every now and then. Take up challenges to push yourself beyond your limits, so that they are extended each day. Chalk out a plan for your future and love what you are doing presently. Work hard with zeal and determination to contribute to make our organization a leading stainless steel company in the world.